Shipping & Returns Policy
Effective date: June 14, 2026Last revised: July 5, 2026
1. Shipping
All merchandise is made to order by our print-on-demand fulfillment partner and ships directly from their facility.
- U.S. domestic: Made to order in ~2–5 business days; most orders arrive within 5–10 business days of placement.
- International: Made to order in ~2–5 business days; economy international arrives within 15–28 business days of placement.
- Tracking: You’ll receive a tracking number by email once your order ships.
These are estimated production and shipping times, not guaranteed delivery dates. Delays may occur due to high demand, carrier issues, or fulfillment constraints. Any sales tax or VAT is calculated at checkout where applicable. International orders may also be subject to customs duties or import taxes charged on delivery, which are the recipient’s responsibility.
2. Returns
Because all merchandise is made to order, we can’t accept returns for change of mind, wrong size, or wrong color. If you are a consumer in the EU or UK, you may have a statutory right to cancel your order within 14 days of delivery for items that are not made to your personal specifications; to exercise it, email shop@diffy.gg. Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country. This does not affect your rights for defective, damaged, or incorrect items.
We recommend double-checking the size guide before placing your order. If you’re unsure about sizing, reach out to us at shop@diffy.gg before you buy.
3. Defective, damaged, or incorrect items
If your order arrives defective, damaged, or misprinted, we’ve got you covered. Contact us at shop@diffy.gg within 30 days of delivery with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once we verify the issue, we’ll send a free replacement or issue a full refund to your original payment method — your choice. You don’t need to ship the item back.
4. Exchanges
Because items are made to order, we don’t offer direct exchanges. If you received a defective or incorrect item, we’ll replace it at no cost (see Section 3). For all other cases, you’re welcome to place a new order.
5. Refunds
Refunds for defective, damaged, or misprinted items are issued to your original payment method once the claim is approved. Processing times may vary depending on your bank or card provider. Please allow 5–10 business days to process.
Orders that haven’t entered production can be canceled for a full refund by emailing shop@diffy.gg before production begins. Once production has started, the order can’t be canceled.
6. Questions and contact
For questions about your order, shipping, or returns, contact us at shop@diffy.gg. We aim to respond within 1–2 business days.